Returns & Refund Policy

United Freight Solutions Returns & Refund Policy

At United Freight Solutions, we are committed to providing quality packaging supplies and excellent customer service. Please review our Returns & Refund Policy before making a purchase.

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Return Eligibility

We accept returns within 30 calendar days of the date your order is delivered or made available for pickup.

To be eligible for a return, your item must:

• Be unused and in brand-new condition.

• Be in its original packaging.

• Include all original parts, accessories, and documentation (if applicable).

• Be free from damage, markings, or signs of use.

Items that do not meet these requirements may be refused or may not qualify for a refund.

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Non-Returnable Items

We cannot accept returns for items that:

• Are returned more than 30 days after delivery or pickup.

• Have been used or opened (when applicable).

• Are damaged due to misuse, negligence, or improper handling after delivery.

• Are missing original packaging or components.

• Were specially ordered, custom-made, or otherwise identified as non-returnable at the time of purchase.

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Return Authorization

Before returning an item, please contact United Freight Solutions using the contact information on our website to request return authorization.

Unauthorized returns may be delayed or refused.

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Inspection of Returned Items

All returned merchandise is inspected upon receipt.

If the returned item does not meet the eligibility requirements described in this policy, the return may be denied and the item may be returned to you at your expense.

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Refunds

Once your return has been received and inspected, we will notify you of the approval or denial of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Depending on your financial institution or payment provider, refunds may take several business days to appear in your account.

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Shipping Charges

Original shipping charges are non-refundable, except when:

• You received the wrong item.

• The item arrived damaged due to our error.

• We shipped an incorrect product.

Customers are generally responsible for return shipping costs unless the return is the result of our mistake.

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Damaged or Incorrect Orders

Please inspect your order immediately upon delivery or pickup.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can evaluate the issue and work toward an appropriate resolution.

Photographs of the product and packaging may be requested to assist with the review.

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Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped or prepared for pickup, it may no longer be eligible for cancellation and will instead be subject to this Returns & Refund Policy.

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Exchanges

At this time, United Freight Solutions does not guarantee direct exchanges.

If you require a different product, you may return an eligible item in accordance with this policy and place a new order, subject to product availability.

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Fraud Prevention

To help protect our customers and business, United Freight Solutions reserves the right to refuse returns or refunds involving suspected fraud, abuse of this policy, or unauthorized transactions.

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Contact Us

If you have questions about this Returns & Refund Policy or need assistance with a return, please contact us using the contact information provided on our website.

Thank you for choosing United Freight Solutions. We appreciate your business and look forward to serving you.